Delivery
Available delivery services, estimated timing and charges are calculated for your destination at checkout. Dispatch locations depend on inventory and Shopify fulfilment routing.
Customer care
Delivery and returns
Delivery services, estimated timing and applicable taxes are calculated for your destination at checkout. For order-specific help, contact the LOXAIN team before purchasing.
Current delivery destination: United Kingdom
Taxes and duties
Taxes and duties are shown at checkout where supported. Depending on the destination, local authorities may request additional import VAT, duties or processing charges.
Returns
Contact LOXAIN before sending an item back. Our team will confirm eligibility, return instructions and any applicable return-shipping costs for your destination and order.
Damaged orders
If an order arrives damaged, contact us as soon as possible with the order number and clear photographs of the object, outer packaging and shipping label. Keep all packaging until the case is resolved.